Reference

Terms & Conditions That Protect Your Account

Our terms exist to keep your account safe, your deposits secure and your withdrawals straightforward.

Account Security & VerificationPayment & Withdrawal IntegrityDispute Resolution & Contact
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horas888 Terms & Conditions That Protect Your Account
REACH US WHEN YOU NEED

How to Contact Us About Terms

We answer questions about account rules, payment holds and dispute claims through multiple channels. Our support team works in Indonesian and English, available around the clock. Start with live chat on the platform—it's the fastest route for urgent account issues. Email escalations and formal requests are handled within one business day.

Team online

Live Chat

Open the chat bubble in the lobby footer and ask about account terms, payment rules or dispute steps. Our team replies in Indonesian and English, available 24 hours. Questions about withdrawal timing and verification are answered immediately.

Email Support

Send formal requests to [email protected] with your account email and the issue. We respond within one business day with documentation or policy clarification. Use email for disputes that need a written record.

In-App Settings

Visit Settings > Account & Terms to review your current agreement version and see a full policy log. You can download a copy of these terms at any time and request a personal data summary from this section.

KEEPING YOUR DATA SAFE

How We Protect Your Information

These terms explain what data we collect, how long we keep it and who has access. Your account balance, gameplay history and payment records are encrypted and stored on servers in secure…

Data Encryption

All deposits, withdrawals and account activity are encrypted end-to-end. Your balance is stored in isolated wallets and verified on each login. We use SSL certificates and multi-factor authentication to keep unauthorised access out.

Retention & Deletion

We keep account records for seven years after closure to meet legal obligations. On request, we delete personal photos and contact history after one year of inactivity. Request deletion via Settings > Account or by emailing [email protected].

Payment Processor Access

DANA, OVO, GoPay and QRIS receive only the minimum data needed to clear your deposit or withdrawal—your registered name, account number and transaction amount. We do not store their data after the transaction completes.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to count visits. No tracking cookies follow you off horas888. You can disable non-essential cookies in Settings > Privacy without losing account access.

Third-Party Sharing

We do not sell your data. We share account details with law enforcement only under legal order. Your gameplay history and spending patterns stay within horas888 except where you explicitly authorise export.

Request Your Data

Send a data access request to [email protected] with your account email. We deliver a complete export—account history, balances, gameplay logs and personal details—within ten business days in standard format.

Common Questions About Your Terms

Contact our support team immediately through live chat or email [email protected]. Provide your account email, the transaction ID and a description of the dispute. We investigate within 48 hours and respond with evidence or a resolution. If unresolved, you can escalate to our compliance officer for formal review.

Yes. Go to Settings > Account & Security and select 'Close Account'. We freeze your balance for 30 days to allow dispute filing, then return it to your original payment method. After closure, your personal data is deleted within 90 days; gameplay records stay for seven years for legal compliance only.

Your balance is held in segregated wallets separate from our operating funds. If the platform closes, your deposits are returned to your registered payment method—DANA, OVO, GoPay or QRIS account—within 14 days. We maintain live backups to ensure this process remains reliable.

These terms apply to all players in Indonesia where local law permits access. Regional differences apply only to available payment methods and support language. Players in Medan and Semarang have access to the same account security, withdrawal rules and dispute processes as all other regions.

When you request a withdrawal, we verify your identity by checking your account email and registered payment method. For withdrawals over Rp 5,000,000, we may request a screenshot of your account login or a photo ID. This protects against fraud. Verified withdrawals clear within one hour for DANA, OVO and GoPay; QRIS transfers typically complete in 10–30 minutes.

We notify you of material changes 30 days in advance via email and in-app notice. Minor clarifications are updated immediately. Your acceptance of new terms is assumed if you continue playing after the 30-day notice period; you can reject changes and close your account during that window without penalty.

Breaches include sharing your login details, creating multiple accounts, using automation to play, or attempting to exploit game mechanics. If we detect a breach, we freeze the account pending investigation. Low-risk breaches result in warnings; serious ones may lead to account closure and balance forfeit. You have the right to dispute any freeze through our support team.

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