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Your Legal Rights on horas888

horas888 operates under a clearly defined legal framework so that your account, your data, and your transactions are handled with full transparency — access and eligibility depend on…

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horas888 Your Legal Rights on horas888
JALUR KONTAK LEGAL

Reach Our Legal Team Directly

You have three direct paths to our legal and compliance team. Whether you are raising a data request, querying a term, or disputing a transaction, we respond within one business day. For players in Medan and across Indonesia, all contact channels below are monitored seven days a week between 08:00 and 23:00 WIB.

Team online

Live Chat Legal

Start a live chat session from your account dashboard and select the Legal & Compliance category. Our agents are available every day from 08:00 to 23:00 WIB and respond in under three minutes on average.

Email Resmi

Send your legal query or data request to our dedicated compliance email. We acknowledge every message within two hours during operating hours and deliver a full written response within one business day.

Formulir Akun

Log into your horas888 account, navigate to Settings, then select Legal Request. Submit your query through the in-app form and track the status of your request in real time from the same menu.

KEAMANAN DAN TRANSPARANSI

How We Handle Your Data and Account

Every security and data practice below is applied consistently across all Indonesia accounts on horas888.

Enkripsi Data

All personal and financial data stored in your horas888 account is encrypted using AES-256 at rest and TLS 1.3 in transit. No payment detail — whether entered via OVO or GoPay — is stored in plain text on our servers.

Kebijakan Cookie

We use session cookies for account authentication and analytics cookies to measure page performance. You can manage your cookie preferences at any time from the Privacy section inside your account settings without affecting your ability to log in.

Retensi Data

We retain your account data for a minimum of five years after your last active session, as required under applicable financial regulation. After this period, non-essential data is deleted unless a legal hold is in place.

Keamanan Akun

Two-factor authentication is available on every horas888 account and we recommend activating it immediately after registration. Login attempts from unrecognised devices trigger an automatic email alert to your registered address.

Permintaan Perubahan Data

You have the right to request correction of any inaccurate personal data we hold. Submit your request via the Legal Request form in your account settings and we will confirm the correction in writing within three business days.

Kontak Perwakilan

Our Data Protection representative is reachable via our compliance email every business day. If you believe your data rights have been affected, you can escalate directly to this representative, who operates independently of our customer support team.

Legal Questions You Are Likely Asking

The answers below address the specific legal and policy questions we receive most often from Indonesia accounts. If your question is not covered here, use the Legal Request form inside your account settings or reach us via live chat between 08:00 and 23:00 WIB.

Yes — access to certain features and markets depends on local law. We apply jurisdiction rules automatically to your account based on your registered region, so the lobby you see reflects what is permitted where local law permits.

Log into your account, go to Settings, then Legal Request, and choose Data Export. We process export requests within three business days and deliver your data as a structured file to your registered email address.

Absolutely. Submit a correction request through the Legal Request form in your account settings or email our compliance team directly. We confirm corrections in writing within three business days of verifying your identity.

We send a notification to your registered email address at least seven days before any material change to our terms takes effect. Minor clarifications that do not affect your rights are updated without prior notice.

Yes. Payments processed via DANA, OVO, GoPay, and QRIS are governed both by our terms and by each provider's own user agreement. We recommend reviewing those provider terms alongside ours for a complete picture of your rights.

We retain account and transaction data for a minimum of five years after your last active session, in line with applicable financial regulation. After that period, non-essential data is securely deleted unless a legal hold applies.

Contact our Data Protection representative via the compliance email listed in your account settings. This representative operates independently of standard support and can escalate your concern to the appropriate regulatory channel where local law permits.

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