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How horas888 Handles Your Privacy

Your account with horas888 is built on a clear and specific set of data practices — we collect only what we need to run your account, process your…

Transparent data collectionDANA, OVO, GoPay, QRIS records protectedAccount-level data access on requestRetention periods defined per data typeDedicated privacy contact channel

Explore Lobby Read FAQ

Explore What Data We Collect and Why

horas888 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

horas888 collects registration details — your name, email address and phone number — when you open your account. When you deposit via DANA, OVO, GoPay or QRIS, our payment processor records the transaction reference and amount; we do not store your full wallet credentials. Device identifiers

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and session logs are held for security verification and fraud prevention. All data handling depends on local law, and your rights under applicable Indonesian data-protection regulation are respected throughout. Our servers retain active account data for as long as your account remains open, and up to
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12 months after closure, after which records are anonymised or deleted. We do not sell your personal data to third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how we use your data, want to request a copy of your records, or need to correct information on your account, our support team is reachable around the clock. Indonesian players in cities like Semarang can reach us via live chat, email or our dedicated in-app form — all three channels connect to the same privacy-qualified support staff who can action data requests within 72 hours.

Team online

Live Chat

Available 24 hours a day, 7 days a week through the horas888 website. Start a chat session from the bottom-right widget and select 'Privacy & Data' from the topic menu to reach the right team immediately.

Email Privacy Request

Send your data access, correction or deletion request to our dedicated privacy address. We acknowledge every email within 24 hours and aim to resolve data requests fully within 72 hours of receiving complete details from you.

In-App Support Form

Log into your account, navigate to Settings, then select 'Privacy Request'. The structured form captures your request type — access, correction or deletion — and routes it directly to our privacy operations team without delay.

DATA HANDLING STANDARDS

Browse How We Protect Your Account Data

Our data practices are designed around six concrete commitments: what we collect, how long we keep it, who can access it, how cookies are used, how your account stays secure, and how…

Data Minimisation

We collect only the data your account actually requires — registration details, payment references from DANA, OVO, GoPay or QRIS, and session identifiers. No data is collected without a specific operational reason tied to your account activity.

Cookie Usage

Cookies on horas888.xyz are used for session authentication, fraud detection and performance measurement. You can manage cookie preferences through your browser settings at any time; essential session cookies are required for account login to function correctly.

Account Security Measures

Your account password is stored as a one-way hash — we cannot read it. Two-step verification is available under Account Settings and we strongly encourage you to activate it, especially when you access your account on a new device or browser.

Data Retention Windows

Active account records are retained while your account is open. After you close your account, we hold your data for up to 12 months for audit purposes, then anonymise or permanently delete it, depending on the record type and what local law requires.

Third-Party Sharing

We share data only with payment processors required to clear your DANA, OVO, GoPay or QRIS transaction, and with fraud-detection services. We do not sell, rent or trade your personal data to advertisers or unrelated third parties under any circumstance.

Your Right to Access and Correct

You can request a full copy of the data we hold on your account, ask us to correct any inaccuracy, or request deletion where local law permits. Requests are handled within 72 hours via live chat, email or the in-app privacy form.

Switch to These Answers About Your Data Rights

These are the data and privacy questions we hear most often from accounts in Indonesia. Each answer reflects the actual procedure our support team follows — not a general statement.

We collect your name, email address, phone number and date of birth at registration. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction reference and amount. We do not store full wallet credentials or card numbers.

We retain your data for up to 12 months after account closure for audit and compliance purposes. After that window, your records are either anonymised or permanently deleted, depending on the data type and what local law requires at that time.

Yes. Log into your account, go to Settings, select 'Privacy Request' and choose the 'Data Access' option. Our privacy team acknowledges requests within 24 hours and delivers your data summary within 72 hours of receiving your complete request.

We share data only with the payment processors who clear your DANA, OVO, GoPay or QRIS transactions and with fraud-detection services that protect your account. We do not sell or share your information with advertisers or unrelated organisations.

Cookies on horas888.xyz handle session authentication, fraud detection and site performance measurement. You can adjust non-essential cookie settings through your browser. Note that essential session cookies must remain active for your account login to work correctly.

Use the in-app Privacy Request form under Settings, email our privacy team directly, or open a live chat and select 'Privacy & Data'. We aim to action correction and deletion requests within 72 hours; deletion eligibility depends on local law.

Your full wallet credentials are never stored by us. We record only the transaction reference and amount passed by the payment processor. Account passwords are stored as one-way hashes, and two-step verification under Account Settings adds an additional layer of security.

How horas888 Handles Your Privacy

Reach Our Privacy Team Directly

Live Chat

Email Privacy Request

In-App Support Form

Browse How We Protect Your Account Data

Data Minimisation

Cookie Usage

Account Security Measures

Data Retention Windows

Third-Party Sharing

Your Right to Access and Correct

Switch to These Answers About Your Data Rights

01 What personal data does horas888 collect when I open an account?

02 How long does horas888 keep my account data after I close my account?

03 Can I request a copy of all the data horas888 holds on me?

04 Does horas888 share my data with third parties or advertisers?

05 How do cookies work on horas888.xyz and can I turn them off?

06 How do I ask horas888 to correct or delete my personal data?

07 Is my payment information safe when I deposit via DANA, OVO, GoPay or QRIS?

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